FREQUENTLY ASKED QUESTIONS

We’re all about value, and we’re working hard to keep our prices as close to US pricing as possible. Local taxes (like VAT), import costs and currency rates make a difference, but we’re making sure you get the best deal we can offer!

Yes! We believe in keeping things as simple and transparent as possible, so all our UK website prices will include VAT. No surprises at checkout.

We’re committed to having your back! Our UK warranties will align with REP’s global standards, supported by our local team. If you’ve bought through Fitness Superstore, no worries - we’re taking care of you!

Yes! Starting February 2026, customers will be able to pick up equipment locally from our Gloucester location and receive a 10% pick-up discount. 

You’re welcome to stop by our showroom between 9am to 4pm, Tuesday to Saturday, to place your order in person, or contact our customer support team at support.uk@repfitness.com for assistance. 

Not at the moment but we are working on offering this service for the future! Once up and running, we plan to help you build the ultimate setup. Our design consultation service will help you create a space that’s tailored to your goals - whether you’re training for strength, aesthetics or endurance.

We’re building a powerhouse community of strength enthusiasts and athletes to represent REP UK! Keep an eye on our social channels for announcements and get ready to join the team.

No worries! All existing warranties, service agreements, and post-purchase support for REP equipment purchased through Fitness Superstore will transfer seamlessly to REP Fitness UK. You’ll continue to receive the same great service from our new UK team.

Sign up for our newsletter at the bottom of our homepage to get the latest updates on our UK launch and beyond. You can also follow us on social media for sneak peeks, announcements, and behind-the-scenes updates as REP-UK comes to life!

Yes! Our local sales team is happy to help with product questions and work with you to secure the best pricing for your facility. Please click the link HERE and complete the form, and a member of our sales team will reach out to you directly.

Yes! Our UK/EU team is always looking for talented individuals who are excited to make an impact in a fast-moving, supportive, and innovative environment.
Please visit our career page to view current openings and apply if it sounds like a good fit for you. You’re also welcome to share your CV for future opportunities.

We currently ship to mainland Great Britain and Northern Ireland. If you’re unsure whether your location is covered, feel free to reach out to our friendly, local customer support team at support.uk@repfitness.com.

All orders qualify for free tracked delivery irrespective of product weight or type. Free delivery normally takes 2 to 3 days with curb side drop-off unless otherwise agreed. 

Once your order ships from our warehouse, you’ll receive a shipping confirmation email. 

• Small parcel shipments (UPS Ground): If your order ships via UPS Ground, your tracking number will be included in the shipping confirmation email. Upon delivery, UPS will leave the package at your address and take a delivery photo. 
• Large freight shipments: For larger orders shipped via freight, the carrier will email your tracking information directly. Once the shipment reaches the local terminal, the carrier will contact you to schedule delivery within a 2-hour window. A signature is required at delivery, so someone must be present to receive the shipment. 

Curbside delivery means the carrier will unload your items at the end of your driveway or at the nearest accessible curb. Bringing the shipment closer to your home or into your garage is at the driver’s discretion, as large delivery equipment may pose a risk of property damage.

Orders are shipping on a rolling basis in the order they were placed. As soon as yours ships, you’ll receive a confirmation email with tracking details.

Before your delivery arrives, we recommend taking a few steps to ensure a smooth and safe setup for your new REP equipment: 

• Check access: Make sure your delivery path is clear and accessible, including driveways, doorways, and hallways. 
• Confirm available space: Measure your space to ensure there’s enough room for your equipment and proper clearance for use. 
• Assess floor strength: Some items are large and heavy. A fully loaded rack with plates can weigh over 500 kg, so it’s important to confirm your flooring can support the weight (especially for upstairs installations). 
• Prepare protection: Use rubber flooring or mats to protect your floor, reduce noise, and help distribute weight evenly. 
• Plan for help: We recommend having at least one other person available to help move and position heavier items safely. 

Once your order leaves our warehouse, you’ll receive a shipping confirmation email with tracking details. If you haven’t received this email yet, your order is still being prepared for shipment.

Yes. If your order includes in-stock and pre-order items, the in-stock items will ship first, and you’ll receive tracking information as each shipment goes out. Pre-order items will ship separately during their expected ship week. 

We always try to ship all items together whenever possible. If that isn’t feasible due to the size or number of items in your order, you’ll be notified in advance. 

Our knowledgeable customer support team is happy to help you find the equipment that best fits your needs and training goals. For any questions before purchasing, please use the Contact Us link and one of our team members will be glad to assist you.

REP UK will differ slightly from the U.S. range. In some cases, product lines have been updated, and we’ll be offering the latest and most up-to-date versions in the UK. Additional products may also be introduced over time as we continue to expand our range.

Yes! We are working to get a full line up of all our great products to everyone in the UK! If you have a specific product in mind, reach out to us directly for more information at support.uk@repfitness.com

You’re getting the real deal - the same high-quality, innovative products that have made REP famous in the US. Plus, we’re working on KG versions of all our fan favourites like the Pepin's, Ares 2.0, Athena, Adonis, and Arcadia/Arcadia Max. Any slight variations will be clearly outlined but expect the same top-notch quality!

Yes! We have a trusted third-party assembly company to help assemble your equipment! For a quote, reach out to our local customer support team for more information at support.uk@repfitness.com

We always suggest bolting your rack to the floor if you are able to. However, if you aren’t able to bolt your rack to the floor, we suggest adding front foot extensions for added stability. If neither of these options work, please reach out to our UK support team at support.uk@repfitness.com for additional information.

Yes, our racks and rack attachments can be installed above ground floor. However, weight tolerances vary by building and floor construction. We strongly recommend confirming load limits with a structural engineer or building manager before purchasing or installing equipment.

Please note, the inherent manufacturing process for Clear Coat uprights, crossmembers, frames and other items results in these having minor cosmetic blemishes. The blemishes are typically 1 mm to 10 mm in length and caused by trace moisture trapped under the metal surface during finishing.

The blemishes do not affect structural integrity or performance.

This information is provided in accordance with Section 9.4.1(a)CRA 2015 which requires us to draw the blemishes to your attention before you make a purchase.

If you want to avoid an item with the minor blemishes we instead recommend you purchase a Stainless Steel option.

Our new HQ at Junction 12 of the M5 in Gloucester will be the hub of our UK operations, you can come see us in our very own showroom between 9am to 4pm Tuesday to Saturday at:
Unit 6, Indurent Park,
Stonehouse, Gloucester
GL10 3EZ

Visit our Showroom Page to book your visit.